Published by Freshdesk
over 1 year ago
in Reporting and Analytics
- Freshdesk URL (organization.freshdesk.com)
- Freshdesk API Key. Here's how you can get your API key:
i. Login to your Freshdesk Account.
ii. Click on your Agent Avatar on the top right and select Profile Settings.
iii. On the right pane, you would find the API Key.
iv. Copy-paste this as required to authenticate third-party solutions.
- Power BI Pro Account (email@example.com)
- Role Based Security Details Click here to download the Template
i. Role Name -> Quality Analyst
ii. Access Rule -> To view the ticket data associated with the group 'QA'
Once you click on the install button you will be redirected to configure the App.
1. Uninstall this App in Freshdesk.
2. You are done.